CustomerSuccessMatrix
See churn coming early enough to stop it.
AI-assisted customer-lifecycle platform — 12 modules covering the full post-sale journey from onboarding to renewal and expansion.
For Customer success teams, account managers, and post-sale operations.
What it
will do.
Onboarding
Orchestrate the post-sale onboarding journey.
Health scoring
Track account health across signals.
Churn detection
Surface churn risk early enough to act on it.
Renewal management
Manage the renewal cycle without surprises.
Expansion
Identify and work expansion opportunities.
The full post-sale lifecycle
Twelve modules from onboarding to renewal and expansion.
Built in
modules.
12 modules planned. The module breakdown is published as the matrix nears release.
40 agents
Bring
your model.
Every matrix is LLM-agnostic. Run it on SovrinOS for sovereign inference, on SovrinOS Desktop to run the model locally on your own hardware, or connect any major model — you choose per workspace.
AMatrix's sovereign inference — runs the LLM on dedicated GPUs in Montreal. Your data stays in Canada, on AMatrix infrastructure, and is never sent to a third-party model.
Runs the LLM locally on your own hardware — fully sovereign, on-device or air-gapped. The model and your data never leave your machine.
Connect your Anthropic API key from the integration settings.
Connect your OpenAI API key from the integration settings.
Connect your Google AI API key from the integration settings.
Bring any OpenAI-compatible model endpoint through the integration settings.
When you connect a public model like Claude, ChatGPT, or Gemini, AMatrix anonymizes the content before it is sent — identifying and sensitive details are stripped, so they are never exposed to a third-party model. With SovrinOS, nothing leaves AMatrix infrastructure or your own hardware at all.
SovrinOS and SovrinOS Desktop are the sovereign options — running the model locally or on AMatrix's own GPUs — and are never required. LLM connections are configured per workspace.
Ethics
rubric.
Axes scored
- Customer fairness
- Escalation respect
- Privacy
- No manipulation
Prohibited
- Hiding refund eligibility
- Dark-pattern retention scripts
- Impersonating a human agent
Required gates
- Bot disclosure if asked
- Mandatory escalation paths
AMatrix agents are decision-support tools. Outputs may contain errors and require human review before action.
On the
roadmap.
CustomerSuccessMatrix is a coming-soon deliverable. Join the waitlist and we will reach out when it is ready.